I was walking through the store a few days ago and this sign caught my eye. It was on a shelf next to the boxes and containers, and it served a very simple purpose. People had apparently been coming into the store and purchasing containers, but they were leaving the lids behind! In an effort to correct that problem, the store added this little reminder you see in the photo.
There really is a point to all this
This store’s response is a fantastic example of how to provide great feedback.
- Be concise (make it as simple as possible)
- Be direct (address the problem head-on)
- Be clear (don’t mince words)
- Be relevant (stay focused on the issue)
Any other lessons you get from this simple picture? I’d love to hear your thoughts!
Thanks to Ben Eubanks for guest posting today. Ben is author extraordinaire of UpStart HR. He’s also instrumental in spreading the word on the future of HR to students and seasoned pros. He’s the co-founder of HRevolution, writes for multiple websites, wrote the wildly successful e-book ‘Rock the PHR’, and collaborates on many other projects. Oh, and as if that’s not enough, he is the new daddy to twin girls Bella and Bree. The fact that he does all that and still guest posts for me blows me away! Thanks Ben!!